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' uS CA)UN�� <br />R CA6 Ul ' it <br />Work Support Strategies (Statewide Initiative) <br />• Families will tell their story once, and receive the services they need. <br />• There will be no wrong door to accessing benefits. Clients will have a <br />choice in when, where and how they access benefits. <br />• Community partners will provide new avenues for accessing services. <br />• The state and counties will work together to make operational <br />improvements, maximize the use of technology, and make the service <br />delivery system as efficient as possible. <br />• Customer service, efficiency, and data will drive the development of <br />service delivery models and the development of staffing roles. <br />• Counties will retain flexibility in how they implement, but outcomes, <br />performance and a positive customer experience will provide the ultimate <br />measure of success. <br />• Accessing benefits will not be a hindrance to working families. Service <br />delivery will be designed in a way that supports working families and their <br />ability to maintain employment. <br />http: / /www.ncwss.com /index.htmI <br />E -1 Page 285 <br />