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• In order to attain operational efficiency and <br />standardization, functions that can be <br />performed by the "back office ", located in <br />Kannapolis will be conducted from that <br />location. These functions include: <br />- Call Center <br />- Claims Processing <br />- Financial Management <br />- Human Resources <br />- Informations Systems <br />- And Specialty Operations support <br />Attachment number 2 <br />G -4 Page 199 <br />