AG 2000 04 17 - Laserfiche WebLink

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Cabarrus County Findings and Recommendations Report The proposed system complies with required features and functionality outlined by the County in the Request For Proposal. ALT also included a comprehensive telephone and voice mail training program in their proposal. They have a support staffof 10 trained technicians in Charlotte. ALT's service rate is also $80 per hour. Sprint proposed the Nortel Meridian I Option 81C PBX system for the Govemment Center, and an Option 61C for the Human Services Complex, both with a 32 port Meridian Mail voice mail systems. Fiber Remotes would service the Sheriff's Department and Library, mini remote shelf units would service the other locations, except Home Health and General Services, which would utilize an Option 1 lC PBX. The Animal Shelter would be equipped with an expansion cabinet from the 1 lC in General Services. The Option 81C, 61C and 1 lC are all state-of-the-art PBX systems that offer a great deal of voice and data communications functionalities. The proposed MINI Remote Shelf units for some of the outlying sites will accommodate 10 universal cards, or a maximum of 160 stations. The proposal utilizes fiber for all locations where it exists. Carder provided T1 circuits will be required for all other locations. Sprint included uninterruptible power supplies and system administration in their base configuration. The figures in the above table have been adjusted to reflect these items as "optional." The Meridian Administration Tools (MAT) is an integrated suite of applications and system management tools that provides such functions as system programming, traffic analysis, call accounting, and maintenance. The station administration integrates with Meridian Mail, allowing definition of voice mailboxes within MAT. The Meridian Mail is a fully integrated digital voice messaging system that is provided as a card option within the PBX. Message waiting notification problems are generally alleviated with this level of integration. Sprint will train all County personnel on telephone and voice messaging. Additional certification training can be provided by Nortel should the County choose to perform move, add, and change work internally at additional cost. Sprint has four (4) factory-trained personnel and a total of 16 qualified service people in the Charlotte area, and has Nortel Meridian system technicians throughout North America. Sprint stocks spare parts at their local service centers in Charlotte, Kemersville, Asheboro, and Hickory. Sprint's hourly service rate is also $70 per hour. MAINTENANCE CALCULATION The industry standard is to provide a full year warranty for both parts and labor on new telephone systems. The County may purchase a maintenance contract that, in essence, extends the warranty on a year-to-year basis. © 2000, RSM McGladrey, Inc. 7- I C~ Page 4